Delaware Department of Transportation
Office of Public Relations
P.O. Box 778, Dover, DE 19903
1-800-652-5600 or (302) 760-2080
www.deldot.gov

December 9, 2004
For Immediate Release

Delaware E-ZPass: Middletown Family Marks 100th Million

Middletown – Melinda McGuigan's goal to pass through the Biddle's Toll Plaza E-ZPass lanes on Highway 1 near Middletown by 7 a.m. each weekday has paid off not only in that she gets her two sons to school on time. Her discipline also helped make her the Delaware E-ZPass' 100th million transaction.

McGuigan, of Middletown, and her two sons Grant, 16, and Preston, 14, traveled through the Biddles E-ZPass lanes at exactly 7 a.m. Nov. 29, earning them the distinction of being the milestone transaction. In recognition, at a ceremony Thursday, Dec. 9 at the Biddles Toll Plaza, the family received a gift basket, a portable DVD player, a bundle of Delaware E-ZPass promotional items, and a certificate.

Delaware Department of Transportation Toll Staff monitored E-ZPass transactions throughout Delaware for the week prior to Nov. 29, in anticipation of reaching the milestone mark.

PJ Wilkins, Delaware Toll Operations Manager, contacted Melinda's husband David McGuigan, who works at George & Lynch in New Castle, and informed him that his account was assigned the transponder device that traveled through Biddles' high speed E-ZPass lane. David soon realized it was his wife and sons traveling to the Delaware Military Academy in Newport from their home on Westside Lane.

"We use the Biddles Plaza as a time guide to know if we are on schedule," said Melinda, who works at Entity Services in Wilmington. "If we are going through the toll at 7 a.m. or earlier we are in good shape. The fact we were the 100th million transaction is really amazing but, then again, we are a busy family. I wouldn't be surprised if half of those transactions were ours."

The McGuigan family (who has a total of three E-ZPass transponders) is not unlike thousands of others who travel Delaware Route 1 each day utilizing E-ZPass to whiz by standing traffic waiting to pay tolls the old way…with cash or tokens.

Delaware E-ZPass celebrated its one-year anniversary Nov. 1. Since breaking away from another state system, response to the Delaware E-ZPass operation has been a resounding success, with 87,000 accounts established, 169,000 transponders issued, and 150,000 telephone calls answered.

In addition, the call center is available Monday through Friday from 7am to 7pm, and Saturday from 8am to 2pm.

The E-ZPass Customer Service Center is at 26 Old Rudnick Lane in Dover. The toll free number is 1-888-EZPassDE (397-2773. The Web site is www.ezpassde.com.

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The McGuigan family of Middletown, Delaware own the E-ZPass Transponder that recorded the 100 millionth E-ZPass transaction on Delaware's toll roads. As a special "Thank You", the family received a gift basket with E-ZPass goodies, a certificate, and $100 in prepaid tolls!!

Delaware has been operating E-ZPass since November 1998, and it has taken six years to get to this point. E-ZPass does about 35 million transactions on Delaware roads each year. That's nearly than 3,000,000 each month.

The McGuigan family of Middletown, Delaware with PJ Wilkins, Delaware Toll Operations Manager
The McGuigan family of Middletown, Delaware with PJ Wilkins, Delaware Toll Operations Manager
PJ Wilkins begins the presentation
PJ Wilkins begins the presentation
Melinda McGuigan and PJ Wilkins
Melinda McGuigan and PJ Wilkins
A happy McGuigan family
A happy McGuigan family
The first item is presented to the McGuigans
The first item is presented to the McGuigans
A gift basket filled with Delaware E-ZPass goodies
A gift basket filled with Delaware E-ZPass goodies
The McGuigans with their gift basket
The McGuigans with their gift basket
PJ Wilkins presents the family with a certificate
PJ Wilkins presents the family with a certificate
Angela Beane, Operations Manager for the Delaware E-ZPass Customer Service Center presents the McGuigans with $100 in prepaid tolls!
Angela Beane, Operations Manager for the Delaware E-ZPass Customer Service Center presents the McGuigans with $100 in prepaid tolls!
The McGuigans with their bounty of E-ZPass gifts
The McGuigans with their bounty of E-ZPass gifts
A reporter from WHYY TV12 interviews Mrs. McGuigan
A reporter from WHYY TV12 interviews Mrs. McGuigan
The McGuigans at the Biddle's  Toll Plaza where, on November 29th, they were the 100 millionth E-ZPass customers on Delaware's Toll Roads
The McGuigans at the Biddle's Toll Plaza where, on November 29th, they were the 100 millionth E-ZPass customers on Delaware's Toll Roads

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