Toll agencies in the Northeast U.S. are working cooperatively to make the ETC process work conveniently for travelers throughout the Northeast U.S. Their organization is called the Interagency Group (IAG) and meets regularly to discuss issues and promote the ETC program.
Commercial applications are available to download at www.EZPassDE.com and at the Customer Service Center located at 22-24 West Loockerman St, Dover, DE 19904. You may also call the Customer Service Center at 1-888-EZPassDE (1-888-397-2773) and we will be happy to mail or fax one to you.
If you have not visited our site recently or are a new Delaware E-ZPass customer you will need to set up your on-line account. You will need your account number or your transponder number, and the 4-digit security pin assigned to your account. If you do not have this information, please contact our Customer Service department at 888.397.2773 (Option 8), 7 a.m. - 7 p.m., Monday through Friday and 8 a.m. - 2 p.m. Saturday for further assistance.
Once you have the required pieces of information, please follow these easy instructions:
Commercial E-ZPass users get a 25% discount for trips made by vehicles with 3 or more axles on State Route 1.
A Toll Violation Final Notice (see example) is issued if the Violation Notice has not been paid within 30 days. The Toll Violation Final Notice adds a Civil Penalty of $25 and a Civil Penalty Surcharge of $12.50 to the $25 Administrative Fee and the toll. If the Toll Violation Final Notice is not paid, it will be subject to collection activities or legal action.
To pay using this website, the payment must meet the following criteria:
All the information you need is on the notice. Select Pay and enter your license plate number then select the correct state of issuance from the pull down list. Enter the notice number. This is the 10-digit number at the top of your notice. It is called the Violation Number.
Click submit. You will see the Payment Screen. Enter the required information including your credit card number and expiration date and click submit. You will receive a confirmation that your payment was accepted. Your payment will be applied to your violation within 24 to 48 hours. If you receive an error message, please double-check and re-enter the required information. If you still receive an error message or have any other problem, call us at 1-888-EZPassDE (1-888-397-2773). We can take your payment over the phone.
To appeal your violation using this webpage, you must meet the following criteria:
You must be a Delaware E-ZPass customer. You can tell by your transponder number, it must start with A019A and have a label identifying it as belonging to DelDOT. (If you are not a Delaware EZ-Pass Customer, please follow the written instructions on your violation notice).
You will need your transponder number. If you have multiple transponders on your account, any of your transponder numbers will do. It does not have to be the one on the vehicle for which you got the violation.
Your account must be in good standing. An account in good standing has a positive balance.
All the information you need is on the notice. Select Appeals and enter your license plate number then select the correct state of issuance from the pull down list. Enter the notice number. This is the 10-digit number at the top of your notice. It is called the Violation Number.
Click submit. You will see the Appeal Screen. Enter your 11-digit Delaware E-ZPass transponder number and click submit. You will receive a confirmation that your appeal has been sent to be reviewed and processed. If you receive an error message, double-check and re-enter the required information. If you still receive an error message or have any other problem, call us at 1-888-EZPassDE (1-888-397-2773).
If you need further help, please contact your Customer Service Center. Usually the phone number to contact your service center can be found on your transponder. If you are a Delaware E-ZPass customer, please contact the Delaware E-ZPass Service Center at 1-888-EZPassDE (1-888-397-2773) for assistance.
We can also mail or fax you a statement. Simply call us at 1-888-EZPassDE (1-888-397-2773). If you need a statement prior to the last six months please call us and we will send it to you. Then complete the appeal form which came with the violation notice (sometimes it is on the back) and send it along with the Delaware E-ZPass statement to the address on the form. Please read the instructions on the violation notice carefully as each toll authority has its own specific rules and deadlines.